Refund policy

Refund & Cancellation Policy

Effective Date: March 2026

We understand that plans can change. This policy outlines our cancellation and refund terms for events booked at Travelers Rest Events.

Booking Fee

A nonrefundable Booking Fee is required at contract signing to reserve your event date, time, and space. The Booking Fee secures your date exclusively at Travelers Rest Events. If the event is held and fully paid, the Booking Fee is credited toward the total cost of the event.

Cancellation

The Booking Fee represents the cost of holding the event space for your specific date and time. Upon entering into a contract, the venue commits time and resources to your event and blocks the date from consideration by other clients.

  • 60+ days before event: Client must provide written cancellation notice to the Venue. The Booking Fee is forfeited as a cancellation fee.
  • Less than 60 days before event: The full Total Cost of the event is due. Written notice is still required.

Payment Schedule

The total cost of the event is paid in installments as outlined in your Private Event Contract:

  • At contract signing: Nonrefundable Booking Fee
  • Approximately 6 weeks before event: Second installment
  • Approximately 3 weeks before event: Remaining balance due in full

Subject to change if booking occurs less then 6 weeks prior to event date. All prices are based on payments via check, cash, Zelle, Venmo, PayPal, or wire transfer. A 3% processing fee applies to credit card payments.

Guest Count Adjustments

Menu changes and final guest count must be confirmed no later than 14 days before the event date. A minimum guaranteed head count applies as specified in your contract. If the final head count is not received by the deadline, the contracted guest count will serve as the final head count. Client will pay for all guests who attend but in no instance less than the minimum guaranteed head count.

Limitation of Remedies

If the Venue cannot fulfill its obligations under the contract for reasons outside of its control, the Venue will reimburse monies already paid by the Client. No other liability or cost will be assumed by the Venue.

Administration Fee

A 20% Administration Fee is added to all event charges. Per New York State Tax Bulletin ST-320, this fee is subject to sales tax. This fee covers operational and logistical costs for planning, setting up, and executing your event. It is not a gratuity. All staff are paid a competitive, non-tipped hourly rate.

How to Request a Cancellation

All cancellation requests must be submitted in writing to:

Travelers Rest Events
25 Route 100, Ossining, NY 10562
Email: Events@WestchesterParty.com
Phone: (914) 941-7744

Please include your name, event date, and booking reference. We will acknowledge your request within 2 business days.